At Swanari Fashion, we aim to provide premium-quality clothing and a smooth shopping experience. This Refund & Return Policy explains the terms under which returns, exchanges, and refunds can be requested.

1️⃣ Return Eligibility

Customers may request a return or exchange only if:

  • The item is unused, unworn, unwashed, and undamaged
  • The product has no perfume, makeup, stains, sweat, or deodorant marks
  • All original tags, labels, packaging, and accessories are intact
  • Return is requested within 7 days of delivery

If any of these conditions are not met, the request may be denied.

2️⃣ Non-Returnable Items

For hygiene & safety reasons, the following items cannot be returned:

  • Sale / discounted items
  • Accessories (jewelry, bags, belts, etc.)
  • Innerwear, leggings, camisoles
  • Custom-stitched or altered items
  • Made-to-order or personalized products
  • Items marked “Non-Returnable” on product page

3️⃣ Reasons Accepted for Return

Returns are accepted ONLY in the following cases:

  • Wrong product delivered
  • Wrong size sent by us
  • Damaged or defective product
  • Manufacturing issue (verified by our team)

Note:
Minor color variations (5–10%) due to lighting/screen differences are not considered defects.

4️⃣ Exchange Policy

  • Size exchange is available for most products (based on stock availability).
  • If the required size is unavailable, store credit will be issued.
  • Design exchange (changing product) is not allowed unless original item is defective.

5️⃣ Return Process

To request a return:

  1. Email or WhatsApp us within 7 days of delivery
  2. Share Order ID, reason for return, and clear photos/video of the product
  3. Our team will inspect and approve the request
  4. Product must be properly packed and handed to courier in original condition

6️⃣ Pickup & Reverse Shipping

  • We offer reverse pickup in select PIN codes
  • If pickup is unavailable in your area, customer must self-ship the product
  • Shipping charges for returns due to customer reasons (size issues, dislike, etc.) may apply
  • For defective/wrong products, reverse shipping is free

7️⃣ Quality Check (QC)

All returned products go through strict inspection:

  • Tag & label check
  • Fabric condition & stain check
  • Stitching check
  • Perfume/scent & hygiene check

Return will be rejected if:

  • Product is used or washed
  • Tags are missing
  • Product is damaged after delivery
  • Stains, perfume, makeup, or deodorant smell is found
  • Fabric is stretched or altered

Rejected items will be sent back to the customer.

8️⃣ Refund Policy

Refunds are processed after QC approval.

Refund is offered in the following forms:

  • Store Credit (valid for 12 months)
  • Replacement (if available)

Direct bank refunds are only provided in cases of:

  • Wrong item delivered
  • Defective/damaged item
  • Cancelled orders before dispatch

Refunds take 5–7 working days after QC approval.

9️⃣ Store Credit Terms

  • Store credit is non-refundable
  • Can be used on any product
  • Validity: 12 months
  • Cannot be combined with certain discounts or offers

🔟 Cancellation Policy

Before Shipping:

  • Orders can be cancelled within 6 hours of placing the order
  • Shipped orders cannot be cancelled

Post-Dispatch:

  • Product must be received and returned under return eligibility rules

1️⃣1️⃣ Damaged / Defective Product Policy

If you receive a damaged product:

  • Inform us within 24–48 hours of delivery
  • Provide unboxing video + images
  • Once verified, we will offer:
    • Replacement
    • Store credit
    • Refund (if replacement unavailable)

1️⃣2️⃣ Incorrect Address / Failed Delivery

Returns due to:

  • Wrong address
  • Courier not received
  • Customer unavailable
  • Phone unreachable
    will require re-shipping charges to resend the parcel.

1️⃣3️⃣ Exchange Shipping Charges

  • First exchange is chargeable or free (brand can define).
  • Additional exchanges will have shipping fees.

1️⃣4️⃣ Color, Fabric & Measurement Guidelines

  • 5–10% color variation is normal
  • 1–2 cm measurement variation may occur due to manual stitching
  • These are not considered defects

1️⃣5️⃣ Contact Information

For all return, exchange, or refund queries:
📧 Email: info@swanarifashion.com
📱 WhatsApp: (+91) 7460066174
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)