Effective From: 25-11-2025
This Buyer Policy outlines the rules, expectations, and responsibilities for customers purchasing from swanari fashion. By placing an order, customers agree to follow all points mentioned below.

1. Eligibility & Account Requirements

1.1 Eligibility to Buy

By making a purchase, the buyer confirms:

  • They are 18 years or older, or purchasing under adult supervision.
  • All personal and delivery details provided are accurate and valid.

1.2 Account Responsibility

Buyers must:

  • Maintain a valid email and phone number
  • Keep login credentials secure
  • Not create fake accounts or use false information

Any suspicious or fraudulent activity may lead to order cancellation or account suspension.

2. Product Information & Pricing

2.1 Product Details

We ensure all product details such as:

  • Size
  • Color
  • Fabric
  • Style
  • Wash care

are correctly mentioned.
Buyers must read the product description carefully before placing an order.

2.2 Color & Display

Product colors may slightly vary due to:

  • Lighting
  • Device screen settings
  • Photography angles

Such minor differences are not considered defects.

2.3 Pricing

All prices:

  • Are inclusive/exclusive of taxes (mentioned on product page)
  • May change anytime without prior notice
  • Sale prices are valid for a limited time only

3. Order Placement & Confirmation

3.1 Placing an Order

An order is considered successfully placed when:

  • Payment is completed
  • Buyer receives an order confirmation email/SMS

3.2 Order Verification

We may contact buyers for:

  • Address confirmation
  • Payment verification
  • Size or customization details (if applicable)

Non-responsive buyers may face order cancellation.

4. Payment Terms

4.1 Accepted Payment Methods

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)* (if available)

4.2 COD Policy

For Cash on Delivery:

  • Extra COD fee may apply
  • Buyers must ensure availability at the delivery address
  • Fake COD orders will lead to account blacklisting

5. Shipping, Delivery & Tracking

5.1 Shipping Timeline

  • Orders are processed within 1–3 working days
  • Delivery may take 4–8 working days depending on location

5.2 Tracking

Buyers receive a tracking link once the order is shipped.

5.3 Delivery Attempts

Courier partners will make 2–3 attempts.
If the buyer is unavailable:

  • Order will be returned to us
  • Re-shipping charges may apply

6. Return & Refund Policy

(You can replace this section with your custom Return Policy if you already have one.)

6.1 Return Eligibility

Returns accepted only if:

  • Wrong item delivered
  • Damaged/defective product
  • Size issue (if permitted)

The product must be:

  • Unused
  • Unwashed
  • With original tags and packaging

6.2 Items Not Eligible

  • Sale items
  • Accessories
  • Customized or altered products

6.3 Refund Method

Refund is issued as:

  • Store credit / coupon
  • Replacement product

Refunds are not issued to bank accounts unless it is brand’s error (wrong/defective item).

7. Exchange Policy

7.1 Size Exchange

Allowed if:

  • Same product/size is in stock
  • Request is raised within 7 days of delivery

7.2 Exchange Rejection

Exchange may be rejected if:

  • Product is used
  • Perfume/smell/stains present
  • Tags missing

8. Order Cancellation

8.1 Before Shipment

Buyers can cancel the order before it is shipped.

8.2 After Shipment

Once shipped:

  • Cancellation is not possible
  • Buyer must accept the delivery, then apply for return (if eligible)

9. Misuse, Fraud & Unfair Practices

We do not allow:

  • Fake returns
  • Used product returns
  • False complaints
  • Abusive or fraudulent COD behavior
  • Tampering with delivered items

Such actions may result in:

  • Account block
  • Return/refund denial
  • Legal action (if required)

10. Privacy & Data Protection

We guarantee that:

  • Buyer data is kept confidential
  • No details are shared with third parties except courier partners
  • No spam, ads, or unsolicited messages are sent

Buyers must not misuse customer service channels or threaten staff.

11. Dispute Resolution

In case of disputes:

  • Contact customer support first
  • Provide clear photos/videos
  • Our team will resolve fairly within 48–72 hours

For unresolved issues, final jurisdiction lies in Surat / Gujarat courts.

12. Policy Updates

We may update or modify this policy at any time.
Continued shopping means the buyer accepts the updated policy.